Services
Customer Service Division
Our company's dedication to customer service excellence was realised with the establishment of our Customer Service Division. Various innovative programs have since been put into place to ensure that we spoil all our customers.

After Sales Service
Not just satisfied with the fact that we totally pleased the customers during the real estate transaction, we introduced an after sales cycle of service, where buyers are presented with a gift once settlement has occurred.

Colour Copier and Printer
In an effort to ensure that our clients have access to the finest quality brochures, the company decided to purchase a digital colour copier/printer/scanner and digital cameras. In addition, two of the most current graphic art packages were installed onto the computer to ensure premium quality brochures to distribute during the marketing campaign.

Mail Drop Campaign
A mail drop campaign is planned for the year, keeping our company in the forefront of potential customer's minds. We also establish an advertising monitor to determine the effectiveness of our marketing campaigns and ensure our customers are receiving the service our Directors demand.

Database Marketing
With a newly installed Sales Administration computer system accessible to all offices via the network, we ensure that we keep in contact with our clients permanently. This system also provides information on specific items to look for in your new home and what is happening locally.

The Leave Behind
This department also serves our current clients. The Property Consultants are now able to leave potential sellers with a "snapshot" of their sales success presented in a corporate folder.

Redesign of Office Window Cards and Flyers
Office window cards and brochures have been redesigned to provide our clients with the highest quality advertising media available.

Weekly E-mail Newsletter
We have introduced a new email based marketing tool. Our weekly email newsletter produced inhouse sends out new listings, new contracts, rental news for property investors and local property market information to over 3000 subscribers.