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PRIVACY POLICY
Gold Coast Homes - The only way to buy or sell real estate on the Gold Coast - PRIVACY POLICY

Gold Coast Homes is committed to protecting your privacy. All personal information collected is used only for our purposes as outlined below to improve the services offered to you.

INFORMATION COLLECTED

Depending on your dealings with Gold Coast Homes we may collect personal information from you when you:

  • Enquire about a property either for rent or sale
  • Become a client of Gold Coast Homes
  • Have business dealings with Gold Coast Homes
  • Register on our website for any of our services

Sellers, Property Owners and Buyers

Gold Coast Homes collects contact details of clients and other individuals who are interested in selling, renting or buying property. We may collect your title, name, postal address, e-mail address, telephone contact, fax and mobile numbers.

Tenants

When applying for tenancy, applicants must provide their contact details and information verifying their identity and employment also necessary are referees including past tenancies.

Business Contacts

Individuals who represent businesses or government agencies, with which Gold Coast Homes has dealings with, we may collect business contact information from you (title, name, work address and work contact details).

Website Visitors

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.


HOW DO WE USE YOUR PERSONAL INFORMATION

Sellers, Property Owners and Buyers

Gold Coast Homes uses the contact details of clients and other individuals who are interested in buying, selling or renting property to advertise your property, or assist you in purchasing or renting a property as the case may be. We may also send you marketing material about Gold Coast Homes that is relevant to you.

Information regarding property sales may also be used for research and statistical purposes and a current market analysis may be provided to prospective purchasers in certain areas based on this information.
Tenants

When individuals apply for tenancy, Gold Coast Homes collects personal information for the purposes of assessing the tenancy application. As part of this assessment process, Gold Coast Homes may use the information to conduct searches of tenancy databases, credit reference agencies, and referees, including other property management firms.

For existing tenants, Gold Coast Homes uses contact information to communicate with them regarding issues such as payment of rent, maintenance of the rental property, etc.

Business Contacts

Gold Coast Homes will only use personal information for the business purpose for which it was collected.


Website Visitors

Personal information that visitors submit to our site is used only for the purpose for which it is submitted unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Provision Of Information Which We Collect To Third Parties

We do not pass on the information which we collect on the people that we deal with in the course of our business to other parties who do not have an interest in the business or transactions involving that person. The information which is maintained on our data base is not sold or transferred to any other data collection organizations, and that information is used solely for our internal business purposes.

If You No Longer Wish To Receive Promotional Material

If the recipient does not wish to receive any further promotional material, you can notify us (see contact details listed at the end of this policy) of your wishes and you will no longer receive such communications.


SECURITY

Website

We strive to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our system.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.


ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Under the Privacy Act, you have the right to request access to the personal information held on you by Gold Coast Homes. You also have the right to ask us to update or correct your personal information which it is inaccurate, incomplete or out of date.

If personal information about you is inaccurate or out of date, or if you have any other questions about access and correction, please contact our Privacy Officer via the contact details set out below.


LINKS TO OTHER SITES

We provide links to web sites outside of our web site, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that web site and its privacy statement.

BROWSING

When you browse this web site, the web server records your visits and logs the following information:

q The users server address
q The users top level domain name (for example .com, .gov, .au, .uk etc)
q The date and time of visit to the site
q The pages accessed and documents viewed
q The previous site visited and
q The type of browser used

The date listed above is collected for the following purposes:
q Web site and system administration, including monitoring to prevent security breaches
q Enhancement of the web site to our clients needs
q Research and development

No attempt is made to identify users or their browsing activities, except in the unlikely event that a law enforcement or other government agency exercises a legal authority to inspect ISP logs (eg, by warrant, subpoena or notice to produce).


COOKIES

A cookie is a small amount of information stored on your computer by our web site server, which we use to remember your browser between page visits. In this situation, the cookie identifies your browser, not you personally. The cookie contains no personal information and is used purely to make your use of this site simpler and more rewarding.


PROBLEMS OR QUESTIONS

Please note that the Privacy Policy may change from time to time.

If your have any questions or comments about Gold Coast Homes Privacy Policy, or if you want to access your personal information or make a complaint about how Gold Coast Homes has handled personal information about you, please contact our Privacy Officer:

Postal: Shop 9, Ashmore Plaza, Cotlew Street, Ashmore QLD 4214
E-mail: ashmore@coasthomes.com.au
Phone: 07) 5597 6666
Fax: 07) 5597 3637

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website.